Robertson Languages > Terms and Conditions

Terms and Conditions

These terms and conditions apply to training services and materials supplied by Robertson Languages International Limited (RLI).

Robertson Languages International Ltd Terms and Conditions

These terms and conditions apply to training services and materials supplied by Robertson Languages International Limited (RLI).  

Robertson Languages International Ltd Terms and Conditions 

These terms and conditions apply to all services and materials supplied by Robertson Languages International Limited (“RLI”) and shall apply in place of and prevail over any conditions mentioned anywhere else, unless specifically agreed in writing by RLI. These Terms and Conditions are subject to English Law in force. 

1 Venue and Time 

1.1 Courses shall take place at the venue and times and for the named delegates stated in the course specification form. 

1.2 Changes cannot be made to the venue, time, number or identity of delegates without the agreement of RLI. The customers shall pay for any costs that result from making changes like these.   

1.3 RLI may change the venue if the chosen venue is not appropriate for the purposes of the course in terms of space, cleanliness, useable equipment, noise, or if RLI think there is another reason it will affect the course.  

2 Appropriate behaviour 

2.1 As stated in our Code of Conduct Policy, which will have been shared with you at the beginning of the course, if a delegate behaves inappropriately towards a trainer, other delegate or other relevant person, they may be asked to leave the course. Full payment for the course will be required and no refund will be issued. 

3 Attendance 

3.1 In line with international border regulations, RLI will tell the authorities if anyone uses the course to get a visa and not attend the courseThis will result in cancellation of the course   full payment will be required, and no refund will be issued. 

4 Accommodation 

4.1 Where RLI provides accommodation with homestay providers, it makes sure that the accommodation is suitable and complies with British Council requirements. 

5 Quotation 

5.1 Verbal quotations are given for guidance only. They are not binding upon RLI and must be confirmed in writing when the booking form is received. Written quotations are valid for 30 days after dispatch unless otherwise stated. 

6 Payment 

6.1 Payment shall be made in full without any deduction within 14 days of the date on the invoice. The customer may be charged interest on overdue payments at the rate of 8% per month over HSBC Bank PLC base rate. This will run from the due date of payment until RLI receives the full amount. 

6.2 Unless otherwise stated, prices are in pounds sterling (GBP) and do not include value added tax or any other tax or duty. We shall invoice you for all appropriate taxes and expenses that we are liable to collect. The Customer is responsible for paying any penalties or interest on taxes which come from a delay in payment. 

6.3 Failure to pay any invoice in accordance with the foregoing terms or other terms specified in the Contract or agreed in writing shall entitle us to suspend further work both on the same order and on any other order from you without prejudice to any other right we may have. If invoices aren’t paid in accordance to any of the terms in the Contract or agreed elsewhere in writing, we may suspend all work with you.  

6.4 Clients’ logos will be used for marketing purposes solely to identify the Client as customer of the Company.

7 Third Party Rights 

7.1 RLI shall have no liability to the customer if any course materials infringe or are alleged to infringe upon the rights of any third parties. In the event that the materials are, or may be, subject to thirdparty rights, RLI shall be obliged to transfer to the customer only the rights that RLI may have. 

7.2 Course materials prepared by RLI shall remain the sole and absolute property of RLI until the customer has paid the agreed price to RLI. 

7.3 Where course materials are lent to delegates, these shall remain the sole and absolute property of RLI and shall be returned in good condition to RLI at the end of the course or, if earlier, upon termination of the contract. Lost or damaged course materials shall be paid for by the customer. 

7.4 Where course materials are procured by RLI on behalf of a customer, the customer is advised that any such items are not covered by the BV Approval Certificate for RLI’s management system. 

8 Cancellation 

(a) If a booking form has been signed for a course by the customer, RLI shall be entitled to make the following charges:

8.1  10 or more business days before the program start date, £100.

8.2  6 to 9 business days before the program start date, £150 plus course materials as quoted on the booking form.

8.3  3 to 5 business days before the program start date, 10% of the course fees plus the course materials as quoted on the booking form.

8.4  1 to 2 business days before the program start date, 20% of Course fee plus course materials as quoted on the booking form.

8.5  Once course has started, no refund will be issued if paid in full, or being pursued for payment if invoiced under our standard credit terms.

8.6  Once the booking form is received, the Customer may only cancel a course if there has been a breach of conduct from RLI, and the complaints process in section 9 is complied with. Any other reason will result in no refund or full payment to be made. 

Postponed/rescheduled lessons

8.7 1 to 2 business days before the first lesson date, fee for the first lesson that would have taken place (Hourly rate x Duration of lesson) will be charged.

8.8 Once course has started, with less than 24 hours’ notice, the lesson will be charged for and deducted from remaining hours.

8.9 All courses are to be completed within a 24 month period unless previously agreed otherwise.

9 Complaints 

9.1 In line with our Complaints Policy, RLI will investigate all complaints promptly and effectively and will report back to the Customer within 28 days. A complaint must be made to RLI in writing within 5 working days of the problem arising. 

10 Responsibility and Liability 

10.1 RLI shall not be liable to the Customer or any third party in any circumstances whatsoever for any consequential loss or damage of any kind (including but not limited to, loss of profit, business, contracts, revenue, damage to reputation or goodwill, anticipated savings and or any other indirect or consequential loss or damage whatsoever) resulting from the use of Work/Courses which exceeds the contract price for the Work/Courses supplied, and the Customer shall indemnify RLI against all claims and demands upon RLI for any such consequential loss or damage. 

10.2 No terms, conditions or warranties, whether express or implied, about the quality or fitness for purpose of the Work/Courses shall be incorporated unless expressly set out in this Contract. 

10.3 Unless otherwise and expressly agreed by RLI in writing, the Customer (which for the purposes of this clause includes any associated companies, their or your employees, directors, principals or shareholders, etc.) shall not, for a period of 5 (five) years after termination of the Contract, either directly or indirectly, on your own account or for any other person, firm or company, solicit, employ, endeavour to entice away from RLI or use the services of an employee, language professional or supplier who has provided Work/Courses to the Customer on behalf of RLI under the Contract. In the event of a breach under this clause, the Customer agrees to pay RLI an amount equal to the aggregate remuneration paid by RLI to the employee, language professional or supplier for the 3 (three) years prior to the date on which you employed or used the services of the employee, language professional or supplier. 

11 Sub-contract 

11.1 RLI shall be entitled to subcontract all or part of its services to the Customer. 

12 Force Majeure 

12.1 In case of Force Majeure (Strike, Lockout, Industrial Dispute, Civil Commotion, Natural Disaster, Acts of War and any other situation which can be shown to have materially 

affected RLI’s ability to deal with the commission as agreed), RLI shall notify the Customer without delay, indicating the circumstances. 

12.2 Force Majeure allows both RLI and the Customer to withdraw from the work but the Customer must pay for any work that has already been completed. RLI reserves the right to postpone a training session or substitute an alternative trainer in the event of circumstances or events beyond RLI’s reasonable control. 

13 Scope and Quality Control 

13.1 RLI can and may change the training it gives for any reason it sees fit. 

(b) 13.2 To maintain the quality of its services, RLI may arrange for the training to be monitored as long as it doesn’t interrupt the course. 

14 Child Protection 

14.1 RLI takes child protection and safeguarding extremely seriously. We ask all customers who are placing children on training courses to familiarise themselves with our safeguarding policies, which can be found on the RLI website ( If a person under the age of 18 is involved in a course, the customer must inform RLI immediately of any cause for concern, whatever its nature. 

15 Termination 

15.1 Without prejudice to its other rights and remedies, RLI may terminate the contract if the customer fails to observe or perform any of the conditions of the contract or if an order is made or resolution is passed for winding up the customer or if the customer is unable to pay its debts or if a receiver is appointed of any of the customer’s assets or if the customer enters into a deed of arrangement or commits an act of bankruptcy or compounds with its creditors. 

16 Confidentiality 

16.1 Subject to clause 16.3, and (on our part) save as necessary in order for us to provide the Work/Courses, neither party may use any of the other party’s Confidential Information (any information (in any form) which is confidential either to RLI or the Customer and which either RLI or the Customer discloses in connection with our Work/Courses). 

16.2 Subject to clause 16.3, neither party may disclose to any other person any of the other party’s Confidential Information. 

16.3 Either party may disclose the Confidential Information of the other: 

16.3.1 When required to do so by law or any other regulatory authority, provided that the party required to disclose the Confidential Information, where practical and legitimate to do so:
a) Notifies the owner straight away of any requirements; and
b) Co-operates with the owner regarding the manner, scope or timing of such disclosure or any action that the owner may take to challenge the validity of such requirement. 

16.3.2 To its (or any of its associated company’s) personnel, sub-contractor’s personnel or any person whose duties reasonably require such disclosure, on condition that the party making such disclosure ensures that such person to whom such disclosure is made:
a) Is informed of the obligations of confidentiality under these Terms and Conditions; and
b) Complies with those obligations as if they were bound by them. 

16.4 The obligation of confidentiality contained within this clause 16 shall survive termination of the Contract howsoever caused. 

16.5 Each party agrees that its obligations under this clause 16 are necessary and reasonable in order to protect the party making the disclosure and each party agrees that the remedy of damages would be inadequate to compensate the party making the disclosure for any breach by the party receiving the disclosure of its obligations set out under this clause 16. Accordingly, each party agrees that, in addition to any other remedies that may be available, the party making the disclosure shall be entitled to seek injunctive relief against the threatened breach of this agreement or the continuation of any such breach by the party receiving the disclosure, without the necessity of proving actual damages. 

17 Data Protection 

17.1 Each party shall ensure that, in the performance of its obligations under these Terms and Conditions, it will at all times comply with the relevant provisions of the General Data Protection Regulations (GDPR) 2018.

17.2 RLI acknowledges that if we are required to process any data in the course of providing the Work/Courses, we shall do so only on Customer instructions.

17.3 Trainers must inform RLI with immediate effect if they have had a data breach.

18 Miscellaneous 

18.1 If any provision of these Terms and Conditions is or becomes invalid or unenforceable, it will be severed from the rest of the Terms and Conditions so that it is ineffective to the extent that it is invalid and unenforceable and no other provisions of the Terms and Conditions shall be rendered invalid, unenforceable or be otherwise affected. 

18.2 A person who is not party to this Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act. 

18.3 Nothing in these Terms and Conditions or the Contract is intended to or shall operate to create a partnership or joint venture between the parties, or authorise either party to act as agent for the other. Neither party shall have the authority to act in the name of or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power). 

18.4 One of our company values is to treat everyone with respect. We therefore would like to ask Customers to act in the same way towards our staff. As a result, we would like to politely advise that abusive, threatening or insulting words or behaviour towards our staff either via email, on the phone, in person or in any other format whatsoever will not be tolerated. 

19 Jurisdiction 

19.1 These Terms and Conditions shall be interpreted in accordance with English law in force, and RLI and the Customer irrevocably submit to the exclusive jurisdiction of the English Courts.




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French reviewer (US manufacturing corporation)