Terms and Conditions
Robertson Languages International Ltd Terms and Conditions for Training Services
These terms and conditions apply to training services and materials supplied by Robertson Languages International Limited (RLI) and shall apply in place of and prevail over any conditions contained in correspondence or elsewhere unless specifically agreed in writing by RLI. These Terms and Conditions are subject to English Law.
1. Venue and Time
Courses shall take place at the venue and times and for the named delegates set out in the course specification form. No change may be made to the venue, time, number or identity of delegates without the agreement of RLI. Any costs incurred in making such changes, for whatever reason, shall be charged to the customer. RLI reserves the right to require a change in venue should the chosen venue not be appropriate for the purposes of the course in terms of space, cleanliness, useable equipment and noise.
2. Appropriate behaviour
In line with our Expected Behaviour Policy, if a delegate behaves inappropriately to a trainer or other delegate, they may be asked to leave the course.
In line with international border regulations RLI will provide information to the authorities as required about non-visa nationals who use a course booking to obtain a visa and then fail to attend it.
Where RLI provides accommodation with homestay providers it undertakes to ensure that this is suitable and complies with British Council requirements.
(a) Quotations may be amended by RLI and the customer agrees to pay any additional sums arising therefrom if the quotation is not accepted by the customer within 28 days or if the course is not completed within the period stated in the course specification form due to no fault of RLI.
(b) Payment of invoices shall unless otherwise agreed be made in full without any deduction or set-off within 14 days of the date of invoice. Interest shall be payable on overdue accounts at the rate of 3% per month over Barclays Bank PLC base rate to run from the due date of payment thereof until receipt by RLI of the full amount whether or not after judgement.
6. Third Party Rights
RLI shall have no liability to the customer in the event of course materials infringing or being alleged to infringe the rights of any third parties. In the event that the materials are or may be the subject of third party rights RLI shall be obliged to transfer to the customer only such rights as RLI may have.
Course materials prepared by RLI shall remain the sole and absolute property of RLI until such time as the customer shall have paid to RLI the agreed price.
Where course materials are lent to delegates, these shall remain the sole and absolute property of RLI and shall be returned in good condition to RLI at the end of the course or, if earlier, upon termination of the contract. Lost or damaged course materials shall be for the account of the customer.
Where course materials are procured by RLI on behalf of a customer, the customer is advised that any such items are not covered by the BV Approval Certificate for the company’s management system.
(a) If a course is cancelled by the customer, RLI shall be entitled to make the following charges:
(i) if more than 28 days written notice is given before the course was due to take place, nil; and
(ii) if notice of 28 days or less is given, the course fee and accommodation will be payable in full.
(b) If a session is postponed by the customer, RLI shall be entitled to make the following charges:
(i) if more than 2 working days written notice was given before the session was due to take place, nil; and
(ii) if notice of 2 working days or less is given, the session fee will be payable in full.
In line with our Complaints policy RLI undertakes to investigate all complaints promptly and effectively. A complaint must be made to the Course Managers in writing within 48 hours of the problem arising.
RLI shall be entitled to subcontract all or part of its services to the customer.
10. Force Majeure
RLI shall not be liable to the customer as a result of the supply of services by RLI being prevented or delayed by reason of, and RLI reserves the right to postpone a training session or substitute an alternative trainer in the event of, circumstances or events beyond RLI’s reasonable control.
11. Scope and Quality Control
(a) RLI reserves the right to review and, if thought fit, alter the scope of the training provided to delegates should it consider this necessary for whatever reason.
(b) To maintain the quality of its services, RLI shall have the right to arrange the monitoring of training quality as and when it thinks fit provided no interruption is made to the course.
12. Safeguarding, Child Protection and PREVENT
RLI is committed to safeguarding under-18s and vulnerable adults undertaking training courses. This includes following the Government’s ‘PREVENT’ strategy. Customers who order training for children are expected to understand and comply with their responsibilities as outlined in the RLI Safeguarding policy available on the website. Parents or guardians are requested to inform RLI immediately of any concern related to safeguarding and child protection arising from their training course.
Without prejudice to its other rights and remedies, RLI may terminate the contract if the customer fails to observe or perform any of the conditions of the contract or if an order is made or resolution is passed for winding up the customer or if the customer is unable to pay its debts or if a receiver is appointed of any of the customer’s assets or if the customer enters into a deed of arrangement or commits an act of bankruptcy or compounds with its creditors.
June 2016 SF DES. 02-02 ISSUE 7
WHAT OUR CLIENTS ARE SAYING
You have always been tremendously customer focused, listening to our needs and matching them greatly with the right teachers. You have been a good observer as well and when I was just about to drop German because of my busy schedule, you found a new teacher who could provide a different method, encouragement and keep me going.